Privacy Policy

Last Updated: January 2025

At VexiumHosting, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

This includes your name, email address, billing address, phone number, and payment information when you register for an account or purchase our services.

Technical Information

We automatically collect IP addresses, browser types, device information, operating system details, and access times when you use our services.

Usage Data

We collect information about how you interact with our services, including pages visited, features used, and performance metrics.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze site usage.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our hosting services
  • To process payments and manage billing
  • To communicate with you about your account, services, and support requests
  • To send important updates, security alerts, and administrative messages
  • To detect, prevent, and address technical issues and security threats
  • To analyze usage patterns and improve user experience
  • To comply with legal obligations and enforce our terms of service

3. Data Storage and Security

We take the security of your data seriously and implement industry-standard measures to protect it.

Storage Location

Your data is stored on secure servers in data centers with physical and digital security measures. We use encrypted connections and secure protocols for all data transmission.

Security Measures

We employ encryption, firewalls, access controls, and regular security audits to protect your information from unauthorized access, disclosure, or destruction.

Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active and for a reasonable period after closure.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

  • With service providers who help us operate our business (payment processors, hosting infrastructure providers)
  • When required by law, legal process, or government request
  • To protect our rights, property, or safety, and that of our users
  • In connection with a business transfer, merger, or acquisition
  • With your explicit consent for specific purposes

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You can access and update your account information at any time through your account dashboard or by contacting our support team.

Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format.

Deletion

You can request deletion of your account and personal data, subject to our legal obligations to retain certain information.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any promotional email or by adjusting your account preferences.

6. Cookies Policy

We use cookies and similar technologies to improve your experience on our website.

Types of Cookies

We use essential cookies (required for site functionality), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings).

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Third-Party Services

Our services may integrate with or link to third-party services that have their own privacy policies. We are not responsible for the privacy practices of these external services. We recommend reviewing their privacy policies before sharing your information.

8. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website and updating the 'Last Updated' date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at privacy@vexiumhosting.com or through our support ticket system.